Contact Us

Getting the Fastest Response

For account, deposit, or withdrawal questions, our live chat is almost always quicker than email, it's staffed available 24/7 aest/aedt and a real Australian-based agent can usually pull up your account and sort things out in one conversation. Email is best for anything that needs a paper trail, such as a bonus dispute or a document upload for verification, expect a reply within 24 hours, though most Stellar Spins players hear back same-day.

Before you reach out, it's worth checking our Help page, a lot of the questions we get, like wagering requirements, PayID processing times, or how to set a deposit limit, are answered there instantly. If your query is about responsible gambling tools or a possible self-exclusion, mention that up front so we can route you straight to a specialist rather than a general queue.